Customer Success Manager, SLED

As a  SLED Customer Success Manager  at   NinjaOne , you will play a pivotal role in driving long-term value and growth within  state, local government, and education (SLED)  accounts.   You’ll   serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of   NinjaOne’s   IT management solutions while helping them  modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency .   Your deep understanding of the  unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements , will enable you to act as a strategic advisor.   You’ll   identify   cross-sell and up-sell opportunities , drive product adoption, and support agencies and institutions in maximizing their technology investments.   This role requires a strong background in  SLED account management, public sector IT solutions selling, and customer success , with a proven   track record   of managing complex sales cycles within government and education organizations.       Location:  Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri)       What   You’ll   Be Doing   SLED Account Growth & Retention:  Manage a portfolio of  state, local government, and education clients ,   identifying   opportunities to expand partnerships and support their evolving IT needs.   Public Sector Advisory:  Act as a  trusted advisor  to government IT leaders, school districts, and higher education institutions, helping them navigate  budget constraints, procurement processes, and regulatory compliance .   Cross-Sell & Up-Sell Strategy:   Identify   opportunities to expand   NinjaOne’s   presence within public sector organizations by aligning  our RMM, endpoint management, cybersecurity, and automation solutions  with their strategic IT initiatives.   Consultative Selling:  Understand the specific challenges of  SLED IT environments , including  legacy system modernization, cybersecurity mandates, and remote workforce enablement , to position   NinjaOne   as the ideal solution.   Relationship Management:  Build strong,  long-term partnerships  with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.   Government Procurement & Contracts:  Work closely with   NinjaOne’s   legal and finance teams to  navigate RFPs, cooperative purchasing agreements, and public sector buying contracts .   Forecasting & Reporting:   Utilize   Salesforce  to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with  public sector sales cycles and budget planning periods .   Market Intelligence:  Stay up to date on  SLED technology trends, government initiatives, and education IT funding sources  to position   NinjaOne   as a  strategic technology partner .

Public Sector Experience:  You have a proven   track record   of  selling IT solutions to state & local governments or education institutions , with a strong understanding of  government procurement processes, budget cycles, and compliance regulations .   Proven Sales & Growth Track Record:  You have successfully expanded accounts in  SLED markets ,   identified   upsell/cross-sell opportunities , and helped organizations  modernize their IT operations .   Consultative Approach:  You excel at understanding  government and   education   IT needs  and aligning  technology solutions  to drive efficiency, security, and compliance.   Exceptional Communication & Relationship Management:  You can engage effectively with  public sector IT leaders, procurement officials, and education administrators , translating complex IT challenges into  business value discussions .   Problem-Solver:  You proactively address  funding