Learning Experience Designer

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Metropolis is seeking a Learning Experience Designer to support the creation of engaging, scalable, and effective learning experiences. In this role, you will collaborate with our L&D team and senior designers to translate complex learning needs into high-quality, learner-centered solutions. You will assist in developing course materials, video content, and training assets while partnering with subject matter experts to empower our workforce and build skills across a fast-paced, high-growth environment.

• Assist in the design and development of learning programs, courses, and resources under the guidance of senior team members

• Apply foundational instructional design methodologies and adult learning principles to help create engaging learning experiences

• Support the translation of content from subject matter experts into clear, accessible, and impactful learning materials

• Contribute to the production of high-quality video learning content, including assisting with scripting, storyboarding, and basic editing using AI-driven and traditional tools

• Support the administration of learning initiatives, including testing digital content, deploying surveys, and tracking engagement metrics

• Help maintain and organize learning assets, toolkits, and job aids to ensure accessibility and alignment with L&D strategy

• Participate in the evaluation of learning effectiveness by gathering feedback and analyzing learner data to identify areas for improvement

• Stay current on learning technologies, AI tools, and L&D trends to bring fresh perspectives to the team

• Prepare for the implementation of a new LMS within Workday by auditing existing content and partnering with SMEs to verify or iterate upon key learning pathways

• 1+ years of experience in instructional design, learning experience design, or related fields

• Understanding of adult learning theory and basic instructional design models

• Basic proficiency with eLearning authoring tools (e.g., Rise 360, Articulate, Synthesia or similar)

• Strong organizational skills with the ability to support multiple projects simultaneously and meet SLA expectations

• Excellent verbal and written communication skills with a collaborative mindset and desire to learn

• Comfort with G Suite tools and a quick learner when it comes to new HR/LMS technology platforms

• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field

• Familiarity with creating multimedia or video-based content, including interest in or exposure to AI-enabled content creation tools

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join