Experience Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As a Concierge/Experience Ambassador at JLL, you'll be the vibrant heartbeat of our Auckland workplace, creating exceptional experiences for clients, employees, and visitors from the moment they arrive. Working closely with the Workplace Manager and Guest Experience Lead, you'll blend outstanding hospitality with operational excellence—managing everything from front-of-house services and event coordination to vendor oversight and facility operations. This dynamic role goes far beyond traditional reception duties; you'll be actively engaging with stakeholders at all levels, orchestrating memorable events, and ensuring our workplace runs seamlessly. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and as an Experience Ambassador, you'll play a central role in bringing that vision to life every day. You'll also provide crucial support during emergency situations, manage IT assets, oversee procurement processes, and ensure our facilities meet the highest safety and operational standards. With 24/7 emergency call support responsibilities and the opportunity to work autonomously, no two days will be the same in this engaging, multifaceted position. An overview of the role: Welcome visitors, manage reception duties, handle visitor badges, book meeting rooms, escort guests, set up new employees (badges, parking, laptops, inductions), and manage calls and mail Coordinate workplace events with the team—order catering, set up rooms, send calendar invites, and ensure health and safety compliance Track supplies through regular checks, do daily site inspections to keep areas tidy, and update front desk documents in OneNote and SharePoint Manage vendors and IT equipment to meet quality, timeline, and budget standards while following company procedures and tracking assets accurately Run JLL's risk management program, monitor building operations, suggest improvements, ensure critical requirements are met, and be available for emergency support 24/7 Sounds like you? This is what we are looking for: Proven customer service experience with a professional approach and confidence working with senior staff at all levels Strong organizational skills with ability to juggle multiple tasks and meet tight deadlines in fast-paced environments Understanding of workplace health and safety requirements, including emergency response and business continuity Excellent communication skills—speaking, writing, listening, and presenting to different audiences Self-starter with a positive attitude who works well independently and in teams, builds strong relationships, stays flexible, and balances multiple priorities Location: On-site –Auckland, New Zealand If this job description resonates with you, we encourage you to apply even if you