Informatics Applications Engineer - REMOTE

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Informatics Applications Engineer for Beckman Coulter Life Sciences provides advanced remote and onsite technical support and escalation management for Beckman Coulter Life Sciences informatics solutions. This role partners with customers, field teams, and internal stakeholders to resolve complex software, integration, networking, and infrastructure issues, while supporting implementations, upgrades, and system optimization. Success in this role requires strong technical problem-solving skills, a customer-focused mindset, and the ability to collaborate across multiple functions to deliver reliable informatics solutions. This position reports to the Global Informatics Manager, is part of the Service Operations team and will be fully REMOTE . Must be located in the Western half of the US. In this role, you will have the opportunity to: Provide technical leadership and serve as the escalation point for complex laboratory informatics, software, integration, networking, and cybersecurity issues across North America. Investigate and resolve advanced technical issues through analysis of application logs, database records, network communications, and system performance data to identify root causes and drive resolution. Partner with customer IT, LIS, networking, and security teams to support Beckman Coulter informatics solutions deployed in physical, virtual, and cloud-hosted environments. Lead and support software implementations, upgrades, migrations, analyzer integrations, and customer onboarding activities while ensuring adherence to standard work and quality requirements. Coach and mentor field service engineers and field applications specialists in informatics troubleshooting, technical problem solving, and issue resolution best practices. The essential requirements of the job include:  Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Biomedical Engineering, Clinical Laboratory Science, or related field, or equivalent experience. 3+ years of experience supporting laboratory middleware, laboratory informatics applications, laboratory automation systems, or Life Sciences instrumentation (DxFLEX, Vi-CELL, CytoFLEX) with demonstrated IT, networking, server, or software troubleshooting experience. Demonstrated experience troubleshooting Windows-based systems, networking infrastructure, virtualization platforms, databases, or cybersecurity-related issues. Ability to work directly with customer IT, LIS, networking, and security personnel to diagnose and resolve complex technical issues. Strong analytical and problem-solving skills with the ability to