Client Success Manager II

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health ABOUT THE JOB The Client Success Manager II is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned medium to large/jumbo clients. This role will be for one specific and very large client that has a global reach. You will be engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights.  ​ Only candidates in the New York Metro area will be considered. (New York, New Jersey & or Connecticut). ESSENTIAL DUTIES & RESPONSIBILITIES Will independently manage one complex book of business, including clients with advanced performance guarantees. Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results - leveraging data to tell a story (relate and interpret data).  Participates in new health center implementations planning and launch alongside the Sales team, Director of Operations & local operations leadership and Implementation Team.   Leads competitive renewal re-bids, often involving larger pursuit teams and complex negotiations.  Manage contractual requirements including renewal terms and successfully renew the client at targeted escalation. Identify and target revenue growth opportunities with the client including new member population, health centers, products, and services.  Support the client requiring bespoke engagement, advanced analytics, and tailored solutions.  Help define and leverage the “coverage model” for this assigned client.   Use creative feedback tools to develop an understanding of the customer’s needs, work with internal partners to improve products and services.  Acts as a strategic advisor to this client, leveraging deep industry expertise and relationship management skills. Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.   Responsible for partnering with Directors of Operations and local health center leadership on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.   Partners closely with Dyad partners and cross-functional teams to drive operational excellence and resolve escalated issues. In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership. Proactively monitor and manage Performance Guarantees to manage payout. Salesforce documentation and reporting.  Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.  Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.  May serve as the lead point of contact for all customer