Command Center L1

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Command Center L1

Bucharest

Bucharest

7/24/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

The Command Center is the central monitoring Team responsible for 24x7 infrastructure operations, ensuring availability, performance, and stability of enterprise IT environments through proactive monitoring, incident management, and coordination across L2/L3 teams. The team operates in a shift-based model (24x7 including weekends and holidays) to support business-critical environments with defined SLAs.   ͏

Responsibilities: A.    Infrastructure Monitoring & Event Management Perform real-time monitoring of infrastructure components (Servers, Network, Storage, Databases, Middleware). Track alerts, thresholds, and system health across tools (e.g., monitoring/event platforms). Identify potential failures and perform proactive issue detection and event correlation. Example aligned activities: Monitor CPU, Memory, Disk, uptime,  System and network performance Monitor scheduled jobs, application availability, and backups. B. Incident Management (L1 Command Center) Act as the first line of support for all infrastructure-related incidents. Log, categorize, prioritize, and assign tickets in ITSM tool. Perform initial