Ops Sup Analyst 1 SOW Team - C09

The Citi Staffing Office is a centralized global function responsible for managing the firm's nonemployee workforce. Our diverse teams specialize in temporary staffing recruitment, non-employee onboarding, preferred supplier management and contract administration, supplier performance oversight, and comprehensive reporting and analytics. The SOW Operations Support Analyst plays a critical role in the accurate and timely management of Statements of Work (SOWs) within the Non-Employee Management System. This position operates in a high-volume, fast-paced environment, demanding exceptional attention to detail, strong data integrity, and a steadfast commitment to quality. Key Responsibilities: • SOW and System Management: o Execute the setup of approved SOWs, project milestones, and data changes within the Non-Employee Management System, adhering to documented global procedures and processes. o Perform daily updates to contract system configurations and associated changes. o Ensure all Citi systems are updated accurately and timely. o Provide appropriate testing and rigor for system enhancements or fixes prior to implementation. • Data Quality & Compliance: o Maintain high standards for data quality by ensuring accuracy of data entry and swift resolution of data quality issues or errors. o Conduct document compliance and due diligence checks to ensure alignment with internal Citi policies, regulations, and executed contract details at both global and country levels. o Verify supplier rates under Time & Materials (T&M) records do not exceed agreedupon rate card amounts without proper approvals. o Continuously adhere to and operate within data regulations, especially concerning cross-geography and sensitive information. o Meet established productivity and data quality targets, ensuring reports are clean on a weekly basis (Data Quality, Multiple Work Order, and Pending TQs). • Stakeholder Engagement & Customer Service: o Develop and maintain effective relationships with internal and external stakeholders, including Hiring Managers, Chief of Staff, Procurement, and Suppliers. o Serve as the primary point of contact for SOW-related queries, escalating issues as appropriate for resolution. o Manage incoming requests efficiently, providing accurate tracking, timely updates, and detailed responses to requestors. o Support client partners with consistent expiration management, ensuring renewals/extensions are processed within two business days to prevent loss of access. • Process Improvement & Problem Resolution: o Actively contribute ideas for process improvements, automation, and quality/control enhancements to foster operational and team excellence. o Promptly investigate and resolve deactivation issues, prioritizing those resulting from data entry or process errors. Knowledge & Experience: • Minimum 2 years of experience in an administrative or business office environment, preferably within the Back Office, Financial Services, Banking, Onboarding, Staffing industry, or Vendor Management. • Experience with in-house computer systems and demonstrated proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and Zoom. • Minimum 1 year of experience in relationship management with internal and external clients/stakeholders, demonstrating the ability to provide excellent customer service. • Technical or associate degree in Business Administration, or equivalent experience. • Knowledge of risk and control principles. Skills: • Excellent written and verbal communication skills in English (Spanish is a plus). • Exceptional accuracy and attention to detail. • Strong organizational skills with the ability to prioritize work and manage a high volume of communications effectively to meet service level agreements. • Adaptability; a flexible approach and attitude, with a willingness to learn new applications quickly and master new requirements and related knowledge. • Proven ability to work effectively in a