Director, ServiceNow Platform

Live the experience . From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.   We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty. THE IMPACT YOU CAN MAKE:   The Director, ServiceNow Platform Lead is accountable for the strategy, operating model, architecture standards, governance, delivery quality, financial stewardship, and long-term health of Ulta Beauty's enterprise ServiceNow platform. This leader will own the platform as a strategic enterprise capability, balancing business demand, technical sustainability, operational stability, vendor delivery, platform security, and roadmap execution. The role spans current and emerging ServiceNow capabilities across IT, People Success, Store Operations, Supplier and Brand experiences, Risk, Security, and enterprise workflow automation.   The Director will lead the ServiceNow platform team and partner closely with Product, Architecture, Security, Infrastructure, Operations, Enterprise Applications, business stakeholders, and implementation partners. This role does not own business product management or business product backlogs; instead, it ensures that ServiceNow demand is governed, sequenced, designed, delivered, and supported in a way that protects platform integrity and maximizes enterprise value.   Platform Scope This role will provide leadership across current and emerging ServiceNow capabilities including, but not limited to: IT Service Management, including Incident, Problem, Change, Knowledge, Virtual Agent, and Service Operations Workspace IT Operations Management, including Discovery, Service Mapping, Event Management, CMDB, and operational integrations Integrated Risk Management and Security Vulnerability Response HR Service Delivery and People Success service experiences Customer Service Management and enterprise case management patterns App Engine, custom applications, citizen development, and low-code governance Hardware Asset Management, Software Asset Management, certificate management, and related asset processes Strategic Portfolio Management capabilities where aligned to enterprise direction Brand, supplier, store operations, and associate experience workflow automation Now Assist, Virtual Agent, agentic AI, and AI-enabled service experiences Enterprise integrations, including automation, monitoring, vulnerability scanning, asset, service, and workflow data integrations Platform upgrades, patching, release governance, testing, hypercare, and operational readiness   YOU’LL ACCOMPLISH THESE GOALS BY: Platform Strategy & Roadmap Enablement Own and evolve the ServiceNow platform strategy, operating model, architecture standards, and enablement roadmap in alignment with enterprise priorities. Partner with Product Owners and business leaders to translate demand into platform-ready delivery plans, ensuring requests are clear, feasible, supportable, and aligned to platform standards. Support enterprise demand intake and portfolio governance by providing platform capacity, technical feasibility, sequencing, risk, cost, and dependency input. Partner with senior leaders across IT, People Success, Store Operations, Supplier, Brand, Risk, Security, Finance, and other functions to identify high-value workflow automation