Control Room Lead/SOP Specialist

Control Room Lead/SOP Specialist Full-time State/Province: Nebraska Business Group: DCS Legal Entity: AECOM Technical Services Inc Business Line: Transportation Work Location Model: On-Site Operating Group: Americas Primary Location: US - Omaha, NE - 12120 Shamrock Plaz Compensation: up to USD 31 - hourly Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a Control Room Lead/Standard Operating Procedures (SOP) Specialist to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic operations control room located in Omaha, NE. As a secondary function, this position will also review existing SOP documents and make additions and/or revisions to keep them current to meet TMC operating procedures. New SOPs will also be completed as needed to meet the changing environment of the TMC. This position is responsible for ensuring strict compliance with standard operating procedures, quality control, and personnel management. Applicants will need to be professional, dependable, self-motivated, and possess prior experience overseeing a staff of 3 to 6 team members. The qualified applicants will need to clearly demonstrate their knowledge of Nebraska’s Interstate and Arterial Road Network and basic proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to work in a 24/7/365 operating environment, which may include weekends, nights, and holiday shifts. This position is responsible for overseeing assigned shift personnel in the successful and timely execution of their duties in a fast-paced operational environment. Successful candidates must be able to demonstrate prior experience in leading small teams to achieve assigned objectives, ensure compliance with detailed operating procedures, maintain high staff morale, and ensure compliance with quality standards. Control Room Leads execute their responsibilities from a Traffic Management Center (TMC), located in Omaha, Nebraska. The environment is a technological hub for traffic operations, which uses a variety of different technologies for the purpose of enhancing safety and mobility. Other Responsibilities Include: Managing and logging traffic incidents in an advanced transportation management system software. Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner. Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.). Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status. Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes. Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination. Conduct periodic work