Hospitality Coordinator - High West

Company Summary We’re the producers, creators and marketers of beer, wine and spirts brands that people love. At Constellation Brands, we’re driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and well into the future. Because of this approach, we’re the fastest-growing large CPG company in the U.S. at retail, with operations in the U.S., Mexico, New Zealand and Italy. Our premium portfolio of iconic brands like Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, Meiomi, The Prisoner, SVEDKA Vodka, High West Whiskey, and more drive industry-leading growth for us today. But we’re just getting started. Our ability to stay on the forefront of consumer trends has fueled our success since our founding in 1945 and will guide us in creating the next generation of products and experiences Worth Reaching For.

Summary The Hospitality Coordinator role reports directly to the Events Manager and is responsible for facilitating all Constellation Brands employee, industry VIP and other hospitality visit requests.  This role will also assist the High West Event Sales team with the coordination of larger group visits and events.  The goal is to provide epic High West experiences to all clients by providing unforgettable hospitality experiences that highlight the best of our brand.   High West’s mission “to make delicious whiskey, to share our love of whiskey with our customers, and to celebrate our home, The West” and vision to “be known worldwide as a top tier Whiskey maker with the best visitor experience in the industry” will guide the activities of this role.

Manage incoming hospitality visits and requests at all venues: Respond to initial requests within 6 business hours Enter all inquiry information Request additional information Send venue packets and provide information on experiences available at each venue Provide customized hospitality offering for requests Maintain monthly visit report and upcoming visits reports Work with Event Sales Reps to coordinate larger group events Assist Sales and Marketing with VIPs and media reservations Work closely with Saloon, Refectory and The Nelson Cottage management to clearly communicate visit needs, billing notes, etc. Assist in driving increased revenue at each location through event bookings Provide gift options, heightened trade relations tours and experiences Implement process for trade visits to sign up for the High West Whiskey Club BEO process & visit coordination Coordinate all final details with client to create Banquet Event Order  Assist in coordinating with venue managers, staffing managers and finance to ensure staff has all the updated information Coordinating specialty requests such as gift drop-offs and ‘meet & greets’ for groups Assist in coordinating High West promotional events Support in weekly BEO meetings: Meeting efficiency and improve informing up and cross functions Qualifications Excellent communication skills required, both verbally and in writing, to provide clear responses to clients and directions to High West managers and employees Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, e-mail, restaurant reservation, POS and event management software Demonstrate a high level of follow through and ability to meet multiple deadlines Strong organizational and time management skills Dedication to providing excellent customer service Willingness to work a flexible schedule, including days, evening, weekends and holidays Physical Requirements/ Work Environment Works outdoors/indoors   Works in warm/cold climates   Works in high places   Works on wet surfaces   Is exposed to loud noise, fumes and/or toxic chemicals   Must be able to move up to 55   lbs   Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended