Procurement Operations Analyst

About Carrier   Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.   About this role   The Procurement Operations Analyst will support region-agnostic procurement operations across Carrier’s Global Procurement CoE. This role is responsible for SAP Ariba PR/PO management, purchase order creation and modification, requisition approval support, and non-technical procurement helpdesk support. The analyst will partner with business requesters, approvers, category managers, suppliers, procurement operations, master data, AMS, and Digital / IT teams to ensure timely, compliant, and customer-focused procurement execution across global regions.

Ariba PR/PO Management   • Manage purchase requisition and purchase order transactions in SAP Ariba, ensuring completeness, accuracy, and compliance with procurement policies. • Review PR/PO status, resolve transaction blocks, follow up on pending actions, and support timely movement of requests through the procurement workflow. • Coordinate with requesters, approvers, category teams, suppliers, master data, and AMS teams to resolve transaction-related issues. • Maintain clear status visibility, aging trackers, action logs, and escalation notes for open PR/PO items.   PO Creation & Modification   • Create, modify, cancel, and monitor purchase orders in line with approved requisitions, buying channels, supplier information, and business instructions. • Support updates related to quantity, price, supplier, delivery information, accounting details, and other PO corrections based on approved inputs. • Coordinate with stakeholders to resolve discrepancies in supplier records, catalog items, contract references, pricing, delivery, or invoice-relevant information. • Ensure PO changes are documented, approved where required, and compliant with procurement controls.   PR Approval Support   • Monitor purchase requisition approval workflows and follow up with approvers to reduce cycle time and aging. • Validate that PRs contain required information, business justification, category alignment, supplier details, and supporting documentation before approval progression. • Support requesters with guidance on PR corrections, approval routes, rejected requisitions, and missing information. • Escalate delayed or high-priority approvals through the agreed governance path.   Non-Technical Helpdesk Support   • Provide first-level non-technical procurement helpdesk support for requesters, approvers, suppliers, and internal procurement users. • Respond to user queries related to PR creation, PO status, PR approvals, supplier onboarding status, buying channels, catalogs, and basic Ariba navigation. • Route technical system issues to AMS / Digital / IT support teams with clear problem statements, supporting evidence, and business impact details. • Maintain knowledge articles, SOPs, FAQs, process maps, and user guidance to improve self-service and reduce repeat queries.   Reporting, Controls & Continuous Improvement   • Track operational KPIs including PR/PO cycle time, approval aging, PO modification volume, supplier onboarding turnaround time, helpdesk volume, SLA attainment, and rework drivers. • Support audit readiness by maintaining accurate documentation, transaction notes, approval evidence, and control adherence. • Identify recurring issues