Associate, Loan Operations (US Shift)

Grade Level (for internal use): 07 The associate will be part of a dynamic team, responsible for   all onboarding, data   research , and processing functions   on the Loan   Operations   Team which primarily supports   ClearPar   users   and their system functionality needs .   In this position, you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority .    This is an exciting opportunity to learn about finance, banking , syndicated loan market , and   Software as a Services (SAAS)   technology.   As an Associate, you are expected to support our clients and the business with   operational   duties and all   trade support   functions to ensure sufficient trade and syndicated facility data integrity. These include but are not limited to   guiding clients thru our interface, creation of Primary and Secondary trades, managing closing of trades,   accurate   reviewing   of the documentation,   timely   execution of requests from clients and daily review and action of control and exception reports.      Strict adherence   to processing deadlines, quality-controlled operational processes, and   LSTA standards for processing and closure of primary and secondary par loan transactions and/or trades.     You will   be responsible for   p ro-actively   identifying   internal and external trade   and   system related issues effectively. This will also require the ability to work seamlessly with internal partners   and management on resolution   plans and/or   additional   escalations .        Your ability to c apture and channel user feedback   through proper communication and listening skills is imperative. You will   be required   to   partner   with   leaders, peers, product associates, sales, and relationship managers on required projects to   service our clients and   facilitate   the continuous improvement of our products and services.     You should be willing and able to cross train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.    Working hours: 6:00 PM IST - 3 :00 AM IST   What   We’re   Looking For :   Positive, proactive attitude and ability to work well in team   environment    Fluent English speak ing, reading, and writing abilities   Exceptional skills in listening to clients, articulating   ideas   and complex information in a clear and concise manner   Proven record of   maintaining   strong relationships with senior members of client organizations, addressing their needs, and   maintaining   a high level   of client satisfaction   Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment   Ability to manage projects independently when   required   Customer service experience from any field is a plus!

Must be able to handle stressful customer situations with patience and poise   Ability to organize and prioritize complex issues and projects to completion   Able to   demonstrate   knowledge and experience in working with internet-based applications   Ability to think laterally , provide proper issue analyses,   and question   current   processes     Eager to learn with strong analytical and problem-solving abilities   Proficient PC skills, especially in Microsoft Word and Excel   Strong process improvement skills       Preferred Qualifications   Bachelor's degree (Finance, Economics, or related field preferred)    Work   experience within the financial and/or syndicated loan industry     Fresh graduates with strong interest in client management   or operations   can be considered   Strong MS office (Word, Excel, PowerPoint) skills   Company overview :   At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep, and