Tunis Global Support Graduate with French/English

Tunis Global Support Graduate with French/English This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally. We are looking for a Technical Support Graduate with French & English languages to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained Collaborate with experienced team members and escalate more complex issues when necessary Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS) Continuously build knowledge on HPE technologies, tools, and processes Play a key role in customer success by proactively identifying common issues and sharing prevention strategies About you: Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field  Excellent communication skills in French & English  (written and spoken) A problem-solving mindset and interest in delivering exceptional customer support Good communication skills are essential to be succesfull in your day to day activity Comfortable working in a dynamic, international, and remote-first environment Able to handle pressure and prioritize tasks effectively A collaborative team player with a proactive attitude and eagerness to learn Basic understanding of computing, storage, or peripheral systems is a plus What we’d prefer you bring: Curiosity for emerging technologies and a desire to grow in the IT support space A commitment to providing outstanding service and a strong sense of accountability Experience in customer-facing roles (internships, part-time jobs, or campus involvement) Motivation to build a career in a global tech company A collaborative spirit and strong interpersonal skills Comfort with working in hybrid or fully remote environments What you can expect from us: Initial extensive onboarding to support you with adjusting into the role Ongoing learning and development throughout the duration of the program Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience  Competitive salary and great benefits Great work-life balance including hybrid working and Wellness Fridays initiative #LI-Hybrid Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking,