Mgr CQE

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Mgr CQE

1/5/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE Connectivity’s Customer Quality Engineer Manager is responsible for leading a team of engineers in Taiwan to ensure product quality, reliability, and continuous improvement across the organization. This role involves project management of strategic customer accounts quality and is responsible for ensuring that TE provides exceptional customer experience for the Digital Data Network (DDN) business unit within TE. This role includes managing / coaching direct reports (a team of customer quality engineers) who work closely with ODM customers. In this role you will also carry out strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time view of the customer’s experience to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve customer quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building strong customer relationships. This position will report to the Manager of Global Quality Strategic Customer Accounts for the DDN business unit.   Job Requirements

1.

Leadership:   o    Manage and mentor a team of quality and reliability engineers. o    Assign tasks and projects to team members based on their skills and workload. o    Conduct regular performance evaluations and provide feedback for improvement. o    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution. 2.    Quality Assurance: o    Develop and implement quality control processes and procedures. o    Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements. o    Analyze quality data and metrics to identify trends and areas for improvement. 3.    Failure analysis: o    Track and coordinate testing on products related to customer reported issues. o    Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions. o    Interface with the customer on quality escalations and provides internal and external support from a quality, reliability and customer requirements