Senior Product Manager - Journey Monitoring

Today, organizations struggle to ensure their most important digital experiences are working as intended because observability data is scattered across products and siloed in logical layers of their technical stack. We're building the system that fixes this: Journey Monitoring, a single centralized hub that brings together Real User Monitoring (RUM), Synthetics, and Product Analytics to bridge the gap between system health and user success. You'd be building a product that establishes a new functional observability layer, enabling teams to auto-discover journeys, track conversions and uptime side-by-side, and trace root causes across their full stack without cross-team handoffs.

• Drive the product vision and roadmap spanning the Journey Monitoring hub, including the journey map, details reports, automatically inferred journeys, and cross-product data federation.

• Own the end-to-end product lifecycle from discovery to launch, working with a cross-functional team of engineers, designers, and other PMs across the Digital Experience Monitoring (DEM) products.

• Deeply understand the needs of distinct key personas: SREs and engineers (who monitor uptime and troubleshoot technical performance), product managers (who track conversion and investigate behavioral drop-offs), and business leaders (who care about outcomes and revenue impact).

• Design the functional observability layer that makes end-to-end flow monitoring intuitive — including the auto-discovery of user journeys from real traffic, Experience Level Objectives (XLOs), and seamless Bits AI integrations for automated root-cause investigations.

• Define how behavioral data and technical data come together to automatically surface whether a drop in conversion is caused by a technical failure (like a breached SLO) or a behavioral friction point.

• Engage directly with early customers and internal dogfooding users to iterate on usability, refine the journey map, and optimize the cross-sell and up-sell paths for customers with partial DEM product adoption.

• Independently research the competitive landscape across digital experience and business process monitoring vendors like Dynatrace, New Relic, Contentsquare, and Amplitude.

• Work with GTM teams to define positioning and messaging that establishes Journey Monitoring as the shared unit of analysis across engineering, product, and business teams.

• 5+ years of experience in B2B SaaS Product Management, with at least some of it spent on data-intensive, analytics, or digital experience monitoring products.

• You have domain knowledge of Real User Monitoring, Synthetics, Product Analytics, Application Performance Monitoring (APM), and how to bridge the gap between technical metrics and business outcomes.

• Strong analytical skills - you can write SQL, interpret complex data, and use data to drive product decisions.

• Experience with AI-powered products is a strong plus - you understand how to integrate AI workflows (like Bits AI root-cause analysis) to simplify cross-team triage.

• You have a strong sense of ownership with an entrepreneurial mindset - this requires someone comfortable with ambiguity and speed to push a major new capability to General Availability.

• Sharp communication skills with the ability to interact with technical stakeholders and executives alike.

• Bachelor's Degree in Engineering, Computer Science, Data Science, or equivalent experience is a plus.

<strong