Incident Commander

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Overview The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position plays a critical role in driving consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience.   Key Responsibilities ·          Incident Management Support real-time monitoring and assessment of potential incidents across the enterprise Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria Facilitate timely activation of incident response teams and escalation pathways Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution Maintain situational awareness and provide ongoing updates on incident status, impact, and risks Manage incident SWAT calls and communication channels Ensure incidents are logged, tracked, and managed through the full lifecycle ·          Communication and Stakeholder Management Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units Engage with regulatory, vendor, and client communication processes when required ·          Incident Governance, Reporting, and Documentation Ensure adherence to enterprise incident management policies, standards, and procedures Maintain accurate documentation of incident timelines, decisions, and actions Support governance reporting, metrics tracking, and performance analysis Contribute to the continuous improvement of incident management processes and controls ·          Post-Incident Review and Continuous Improvement Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews Track remediation activities through completion and validate effectiveness ·          Process and Framework Support Contribute to the development and enhancement of incident management methodologies, playbooks, and templates Support testing exercises, simulations, and scenario planning Partner with resilience, risk, and control teams to strengthen preparedness   Required Skills & Experience Strong understanding of incident management and operational functions across Northern Trust Ability to manage multiple incidents simultaneously in a high-pressure environment Excellent communication and stakeholder management skills Strong analytical and problem-solving capabilities Experience working across cross-functional teams in a large, complex organization Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred Experience :• A College or University degree and/or relevant proven work experience is required • 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls. Please note that Northern Trust