SAP iXp Intern - Ariba Source to Contracts Customer Support

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position title: SAP iXp Intern – Ariba Source to Contracts Customer Support Location:  São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

Technical support fundamentals for  SAP Ariba Source-to-Contract (S2C) solutions, including sourcing, supplier management, and contracting. Hands-on experience supporting one of the leading cloud-based  Source-to-Contract (S2C) software platforms. Analytical, troubleshooting, communication, and stakeholder management skills through customer-facing support work. Work in a cross-cultural environment and team. Analyze and resolve customer and end-user issues by leveraging knowledge bases, reproducing scenarios, and validating tenant-specific configurations within SAP Ariba solutions. Advise customers on SAP Ariba processes, functionality, and configuration questions, translating best practices into practical steps. Create and maintain high-quality knowledge assets (how-to guides, FAQs, solution articles), and proactively share insights to reduce repeat incidents. Partner closely with SAP support and product teams to escalate complex cases, drive root-cause fixes, and feed learnings back into product improvements. Contribute to continuous improvement initiatives across support processes and tooling, including automation, quality assurance checks, and support-readiness playbooks. Pilot and adopt AI-assisted support practices (case summarization, suggested solutions, knowledge gap detection), measuring impact on response and resolution times. Participate in small projects to improve customer and support team experience.

What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative. Ideal for students who are curious, analytical, and excited to make processes better for users and customers.

Education: Bachelors in a related field. Eligibility: Must be currently enrolled. Advanced English skills ; knowledge of Spanish is a plus Customer-centric mindset  and willingness to develop this behavior Strong teamwork skills  – “One for all, all for one” attitude Openness to feedback  and commitment to helping colleagues grow Ability to work in a  cross-cultural environment and team Desirable experience  in customer service or help desk environments Ability to work within  structured time frames  and apply  creative problem-solving

Where You Belong: Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.  1.     Culture of Collaboration: Partner with experienced SAP