Associate Customer Service Representative Everyday Banking

Why Wells Fargo:         Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding   all of   the elements to help you thrive, in one place.   Living the Well Life   means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!       About this role:         Wells Fargo is seeking an Associate Customer Service Representative in  Everyday Banking . Find out why we’re the #1 financial services company to grow YOUR career. Apply today.           CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.       In this role you will:       Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment   Perform routine tasks such as answering inquiries, resolving problems and providing   a best -in-class customer experience while adhering to work guidelines, policies, and regulations   and navigating multiple computer systems     Regularly receive   direction   from   supervisor   and escalate questions and issues to more senior employees     Interact with team on basic information, plus internal or external customers       Required Qualifications:     6+ months of Customer Service, Financial Services or Contact Center   support   experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education         Desired Qualifications:     Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues     Ability to execute in a fast paced, high demand, metric driven call center environment     Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy     Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers     Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information     Knowledge,   understanding and experience of internet, mobile, and social media technology         Job Expectations:     Must be able to attend full duration of required training period ​     This position