Field Service Productivity Coordinator (Non-Tech PM)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $68,000.00 - $93,500.00 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.  At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Summary   The   Field Service Productivity Coordinator   is a   B‑Band individual contributor   responsible for execution and coordination of   Customer Engineering operational support activities   that enable service readiness, uptime, quality compliance, and customer commitments. The role   operates   with moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to   maintain   operational discipline and KPI performance.

Execute and coordinate   Service Orders, RTS, TES, and   parts   disposition   in alignment with CE and Supply Chain processes.   Maintain   materials, tooling, and   spares   readiness ; lead weekly parts reviews with Spares Planning and FSO.   Own   operational KPI tracking and reporting   (SO cycle time, IWN quality, materials aging, training compliance, productivity).   Analyze trends,   identify   risks, and drive   standard countermeasures ; track corrective actions to closure.   Support   workforce productivity   through scheduling coordination, timecard accuracy, and coverage planning.   Maintain   SOPs, BKMs, and CE documentation ; support onboarding, training compliance, and competency tracking.   Conduct   quality checks   on IWN documentation, SO compliance, parts handling, and ARK verifications.   Prepare materials and summaries for   customer visits, audits, and operational reviews .   Own operational administration:   IWN updates,   iCapability   Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing , and install base accuracy.     Scope & Impact   Direct impact on   service efficiency, quality, cost, and customer satisfaction .   Interfaces with   CE, Supply Chain, Quality, Finance, Training, and Customers .   No direct people   management;   may lead   process improvements   and cross‑functional actions.

Experience in   field service operations, CE support,   logistics , or semiconductor equipment environments .   Strong organizational skills; ability to manage multiple priorities.   Effective written and verbal communication skills.   Proficiency   with service management or workflow systems.

Experience supporting   Customer Engineers / Field Service Engineers .   Knowledge of   materials   logistics , RMAs, TES, and Service Order workflows .   Familiarity with   Applied   Materials   CE processes and BKMs .   Experience with   KPI tracking and continuous improvement .     Core Competencies   Operational Execution   Business