Account Technology Senior Director

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Technology Enablement function empowers JLL Work Dynamics (WD) accounts to deliver efficient business services, gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform and customer tools. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security. The Account Technology Director (ATD) is a senior leadership role within the Work Dynamics Technology Enablement team, responsible for overseeing and implementing technology solutions to enhance the efficiency and effectiveness of account operations, and for leveraging data insights for assigned Work Dynamics accounts. This role requires a strategic mindset, technical expertise, strong team management skills, and a deep understanding of data analytics and insights. The ATD acts as a leader, providing guidance and mentorship to their team while also contributing directly to the strategic and tactical objectives of the accounts they support. This role is pivotal in bridging the gap between technology solutions and business outcomes, driving value, and ensuring operational excellence.

Strategic Leadership: Develop and implement a technology strategy to support account operations, drive technology adoption to improve efficiency and effectiveness, and align technology initiatives with business objectives. Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies for potential adoption. Act as a point of escalation for technology issues. Innovation & Pilot Management: Establish and lead processes to identify, evaluate, and pilot innovative technology and service solutions that drive business value and operational efficiency. Manage the execution of pilot programs for new technologies or process improvements, ensuring clear goals, ownership, and measurement of outcomes. Promote a culture of continuous improvement by fostering collaboration across teams to scale successful innovations and embed them within the account’s operational model. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams. Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units. Project and Portfolio Management: Oversee the technology project portfolio, ensuring proper prioritization, resource allocation, and timely delivery of initiatives. Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively. Solution Development and Implementation: Collaborate with cross-functional teams to identify technology needs and opportunities. Lead the design, development, and implementation of technology solutions, overseeing the evaluation, selection, and integration of new technologies and platforms. Establish and maintain technology standards and best practices. Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements from technology partners and internal product teams. Data Analytics Engagement & Support: Champion the adoption of analytics and AI tools