Head of Operations - Global Proxy

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team .    The primary purpose of the role will be to oversee operations, with a focus on   optimisation   and driving efficiency. The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams – working in coordination and collaboration with multiple business stakeholders, including shared service functions and clients.   Responsibilitie s   Executive Leadership Team   Member of the BBDI ELT with ownership of all direct and matrixed operations   Deliver against business operational expense and risk strategic objectives   Set internal department SLAs and KPI and ensuring adherence   Provide operational support where   required   to internal sales and support functions   Provide meaningful operational qualitative and quantitative executive reporting to GM   Own, provide direction and oversee all BBDI operational governance forums   Test and provide executive sign-off for all operational related change   Operational excellence and innovation   Maintain a culture of transformation for operations by improving automation opportunities to scale the business.   Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms.   Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions to   identify   opportunities and   optimise   operational expenses.   Risk management and compliance   Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs.   Identify   operational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP.   Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when   required .     People management   Lead,   direct   and set   objectives   to all direct and matrixed operational functions.   Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams.   Drive compliance with applicable laws,   rules   and regulations, adhering to   corp   policy, applying sound ethical judgment   regarding   personal behavior,   conduct   and business practices. Create accountability with those who   fail to   maintain   these standards.   Own,   manage   and report issues. Promote transparency and effectively supervise the activity of others to do the same.

Have a broad knowledge and proven   expertise   in the following areas:   Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment   In depth understanding of global and local custody eco systems   related to Proxy and or Asset   Services     Proven experience in a senior leadership role involving global highly matrixed teams   Proven ability to manage and execute large operational offshoring projects    Knowledge of relevant industry regulations and compliance requirements   Qualifications   University honors degree preferred   Professional finance, legal and or regulatory qualifications desirable   #LI-Hybrid #LI-AC1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they