Order Management Analyst

C.H. Robinson is looking for an  Order Management Analyst . In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world!

Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing  Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks  Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries  Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions  Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners  Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team  Perform to tactical and operational KPI targets  Required Qualifications:   Minimum 1 year of customer service or account coordination-related experience Proficient in Microsoft Excel; able to navigate multiple systems  Available to work flexible schedule including some weekends and holidays  High school diploma or equivalent  Preferred Qualifications:    Bachelor’s degree a plus!  Supply chain knowledge  Demonstrated commitment to excellent customer service  Strong written and verbal communication skills  Strong attention to detail  Team-oriented; able to work collaboratively in fast-paced environment  Ability to work independently  Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner  Process-oriented; able to identify gaps and opportunities for improvement  Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus! We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Range $25.38 - $40.21 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an