Customer Success Operations Manager

Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform

• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard

• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues

• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations

• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans

• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency

• Respond to and resolve integration issues, discrepancies, and brand safety escalations

• Generate and interpret performance reports, turning data into clear client insights

• Build strong client relationships, identifying growth opportunities and supporting revenue targets

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks

• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial

• Strong analytical skills, with experience working with complex datasets to identify trends and root causes

• Confidence using Excel for analysis and reporting

• Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous

• Ability to manage onboarding, client support, and optimisation simultaneously

• Clear communication skills, with the ability to explain technical concepts to a range of audiences

• A structured, detail-oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.

• On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community