Manager, Operational Intelligence

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: Are you the person who sees a business problem and instinctively starts looking for a data-driven solution? This role is for a proactive owner and strategic thinker who is motivated not just by analyzing data, but by transforming it into measurable business impact. You will be empowered to audit our existing analytics portfolio, drive enhancements through automation and AI, and partner with business leaders to turn ambiguous challenges into clear, actionable insights. As a key member of JLL Business Services (JBS), you will help shape the organization's journey toward data-driven operations. This role goes beyond traditional reporting, combining business acumen, analytical depth, and solution ownership to influence how decisions are made across the organization. The ideal candidate combines strong business acumen, analytical depth, AI fluency, stakeholder influence, and hands-on technical capability to independently drive high-impact analytics initiatives from concept through adoption. Job Title: Manager, Operational Intelligence   Key Responsibilities End-to-End Solution Ownership: Operate as an autonomous analytics partner to business stakeholders, translating high-level objectives into tangible roadmaps. Take full ownership of the solution lifecycle from strategic requirements gathering and logical data modeling to driving project implementation, stakeholder collaboration, and user adoption. Advanced Solution Development: Design and develop robust, scalable analytics solutions that provide actionable, prescriptive insights. This includes hands-on ownership of the technical build: from designing data models and writing advanced SQL to creating compelling, executive-level dashboards and data narratives in Power BI or Tableau. Portfolio Optimization and Enhancement: Proactively audit and own the team's existing portfolio of analytics solutions. Identify and execute opportunities for enhancement through workflow automation (e.g., Power Automate), refined analytical methodologies, improved user experience, and the strategic application of AI tools to increase efficiency and impact. Innovation and AI Advocacy: Champion the practical use of AI as a strategic lever for problem-solving. Act as a thought partner by proactively experimenting with and recommending how modern tools (JLLGPT, Claude, AI-enabled BI features) can be applied to accelerate analysis, generate deeper insights, and solve complex business challenges. Leadership & Mentorship : Provide technical leadership and project guidance to 1-2 analysts through a matrix reporting structure. Guide their work assignments and ensure delivery excellence. Administrative management responsibilities remain with their functional