Staff Product Designer & Researcher

Our growing User Experience team is looking for a Staff Product Designer & Researcher generalist to help evolve the developer experience on Netlify in collaboration with a diverse group of cross-functional partners in engineering, developer education, product management, support, marketing, and sales.

As a critical member of our UX Team, you’ll keep our users at the center of your process and balance near- and long-term initiatives that drive us toward building a better web. With our team, you’ll share and collaborate early and often, driving and facilitating meaningful discussion with a blend of in-person and async transparent communication. You’ll lead initiatives ranging from iterative feature improvements to explorations with high ambiguity that demand innovation. There’s plenty to do, so be ready to roll up your sleeves to help shape our team and raise the quality of developer and team experiences.

• Use your prior experience to lead projects toward user and business solutions and drive the design work and team from research to full-realized features and flows.

• Collaborate cross-functionally with Product, Engineering, and other partners to represent the UX team, build bridges, facilitate design or research kickoffs and discussions, and drive the user experience forward.

• Contribute to our design system and processes, including accessibility practices

• Support your team with thoughtful feedback and shape how we tell customer experience stories at Netlify.

• Manage participant recruiting, participant followups, and incentives disbursement for all studies

• Effectively communicate findings and recommendations to product teams and stakeholders that surface recommendations and implications

• Work with product stakeholders to test business requirements using heuristic/qualitative methods, in a rapid way

• Establish strong async communication rhythms with your peers and leaders, practicing transparency and visibility in your progress against areas of focus.

• Contribute to our expanding research practice and run usability tests in collaboration with research partners.

• Organize around multiple work streams, including prioritizing, iterating, and timeboxing work as needed.

• Create structure where there is ambiguity, can quickly adapt to organizational change and workstream shifts, and can help others navigate staffing and priority changes.

• A history of leading design efforts at a strategic level for technical products, platforms, or systems.

• Proficiency at iterating & circulating concepts with peers and building toward high-confidence proposals, effectively prototyping and storytelling at various fidelities throughout the process.

• A breadth of experience in the iterative product development process, from problem definition, information architecture, and UX flows to interaction and UI design.

• A high level of comfort in working with developers in the presentation layer (for example, HTML, CSS) and is well-versed in using tools such as Figma and GitHub.

• Rigor for accessibility, consistency, and high standard of quality.

• Consistent autonomy and a drive to thrive in a cross-disciplinary and collaborative environment with product and engineering teams, where colleagues teach and learn from one another.Growth mindset: curious and open to new technologies, methodologies, and best practices.

• Experience in research operations including managing a participant database and setting up studies

• Ownership in scoping, planning, and executing usability research studies, with minimal support and guidance

• Welcome, but not required: other experience such as iconography, branding, front-end engineering, or