Resource Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Resource Manager   -   Property Delivery ;   UK   Property Management     About JLL   We're   JLL, a professional services and investment management firm specializing in real estate. We help organi s ations worldwide achieve their ambitions by owning, occupying, and investing in real estate   JLL Real Estate Management Services (REMS) partners with leading organi s ations across industry sectors, creating environments that achieve a more human-centric,   resilient   and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient   operations   and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services. Through technology enabled solutions, REMS creates and manages safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects. For more information   https://www.jll.com/en-us/services/operations-management .

Purpose   The Resource Manager is a critical operational role within the Property Delivery function, reporting directly to the Head of Operations – Property Delivery. The role   is responsible for   the day-to-day allocation and optimisation of property delivery resources – including surveyors, facilities   managers   and other property delivery staff – across the UK portfolio.   The Resource Manager acts as the connective tissue between the central Property Delivery function and the client-facing teams, ensuring that resource allocation is aligned to budget, contractual   requirements   and client expectations. The role manages a complex mix of dedicated and   split allocation   resources across multiple clients, and plays a central part in enabling the consistent, high-quality service delivery that underpins the Property Delivery strategy.

Resource Allocation and Deployment   Manage the day-to-day allocation of surveyors, facilities   managers   and other property delivery staff across the UK portfolio,   maintaining   an accurate   and up-to-date resourcing model at all times.   Administer and optimise the allocation of both dedicated resources (aligned to a single client) and   split allocation   resources ( i.e. those   shared across multiple clients), ensuring   appropriate coverage   and workload balance.   Work closely with Property Delivery Leads and Senior Directors to understand resourcing requirements across client accounts and deploy resources accordingly.   Maintain a clear view of capacity across all property delivery teams,   identifying   pressure points,   gaps   and over-allocation proactively and escalating where necessary.   Budget and Financial Alignment   Ensure all resource allocations are aligned to agreed client budgets and fee structures, supporting the   accurate   recovery of costs and fees across the portfolio.   Work with the Head of Operations and finance colleagues to reconcile resource deployment