Administrative Assistant II

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane®  and  Thermo King ,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.  We boldly go. Where is the work: On-Site (5 days)     What's in it for you: The Branch Office Administrator & Administrative Assistant provides administrative, operational, and customer‑facing support to ensure smooth day‑to‑day functioning of the branch. This role supports local leadership, service teams, and office operations by managing administrative workflows, providing excellent customer service, and maintaining accurate documentation and records. The position requires strong organizational skills, professionalism, and the ability to handle multiple priorities in a fast‑paced environment.

Branch Operations Support Assist with processing purchase orders, invoices, and expense submissions. Support coordination of service scheduling and technician dispatch as needed. Ensure accuracy of data entry related to work orders, customer accounts, service documentation, and compliance records. Collaborate with sales and operations leaders to support operational workflows. Customer Service Provide timely, professional support to customers through phone, email, and in‑person interactions. Help address customer questions, schedule appointments, and route inquiries to appropriate team members. Follow up on outstanding customer issues and ensure proper documentation. Administrative Support Prepare reports, presentations, and internal communications for branch leadership. Assist with meeting coordination, travel arrangements, and calendar management. Support onboarding coordination for new hires, including badge requests, workspace setup, and training documentation. Manage confidential information with discretion and professionalism.

Required Skills & Qualifications High school diploma or equivalent; associate degree preferred. 2+ years of administrative or office coordination experience, ideally in a service or operations environment. Strong communication, customer service, and interpersonal skills. Proficiency with standard office software (email, spreadsheets, word processing). Ability to manage multiple priorities, meet deadlines, and work independently. High attention to detail and strong organizational skills.

Experience supporting branch or field service operations. Familiarity with business systems such as ERP, CRM, or service management platforms. Knowledge of basic accounting or billing processes.

Office‑based role with regular interaction with branch staff, technicians, and customers. Requires occasional coordination with regional or corporate teams. Annual Base Salary Range or Hourly Base Pay Range: $54,751.66 - $76,929.99 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY