Tech Lead - Infrastructure Services N 4C

Tech Lead - Infrastructure Services N Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

POSITION SUMMARY As an Asset Intelligence Manager, you will own governance and operational excellence of enterprise asset and configuration data. You will aggregate, normalize, and govern asset data from multiple sources while ensuring CMDB integrity aligned to ITIL practices. Focus includes maintaining CMDB health using the 3 Cs framework: Completeness, Correctness, and Compliance.

Own CMDB lifecycle aligned with ITIL processes. Ensure integrity of Configuration Items (CIs) and relationships. Report on CMDB quality and level of governance compliance. Develop dashboards, KPIs, and reporting. Drive audit and process improvements with the delivery owner. Integrate data from multiple inventory or configuration management sources. Design data pipelines and normalize asset data. Identify and resolve CI hygiene issues. Configure tools such as ServiceNow, Syncfish, Intune, Jamf, Lansweeper when required. Manage cloud asset data and tagging across AWS, Azure, GCP. ·       Ensuring that all IT assets that are in BCG environment regardless of software or hardware and if they are on prem or in the cloud are discovered, inventoried and accurate. ·       Work with different teams to ensure that you have the right access to the environment to discover all IT assets. ·       Perform daily and long-term operational and strategic management of hardware and software ·       Ensuring quality control throughout the lifecycle of discovering all company IT assets by developing and implementing appropriate procedures to track and manage them. ·       Duties involve managing and maintaining databases and records of information of discovered IT assets Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management ·       Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded Design processes relating to software and hardware asset management, execute and enhance them Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management   JOB REQUIREMENTS Computer Science degree or similar. ITIL certification and experience with lifecycle processes. Experience in ITAM or CMDB related roles.