LAC Claims Governance Compliance and Quality Assurance Manager

LAC Claims Governance, Compliance and Quality Assurance Manager Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Global Claims Quality Assurance, Governance and Training Team supports AIG's global Claims function by monitoring and assessing claims handling and, where necessary, providing recommendations and facilitation of improvement guidance and initiatives. This is supplemented by a claims-specific training function that develops and delivers training across the global claims function. In addition, the team provides regulatory and governance support to maximize compliance with key controls and regulatory requirements. Claims Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

The LAC Claims Governance, Compliance and Quality Assurance Manager will be primarily responsible for executing the Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC) including building out a robust Governance Framework to support Global Authorities, Global Claim Handling Policies, and leading efforts on various Global and Regional Claim initiatives.  You will have direct oversight of Claims Compliance activities across LAC acting as the primary liaison between Operational Risk Management (ORM), Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization. You will also be responsible for supporting specific activities to ensure the effective delivery of the GQA Claims Audit program for LAC claims.    This role will report to the Head of Claims, LAC with a matrix report to the INTL Head of Claims Governance and Compliance Responsibilities: Drive a strong control framework and lead Claims Governance & Compliance for LAC Claims working in close collaboration with the Technical Business lines, Operations and Claims Legal. Align and strengthen controls for LAC Claims to ensure consistency, implementing effective best practices, focused on identifying shifting & emerging risks, to provide maximum value to the business In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls. Manage and coordinate reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and