Tenant Service Representative

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: As a Tenant Service Representative at JLL, you'll serve as the vital connection between building occupants and our property management team, ensuring every interaction reflects our commitment to exceptional service delivery. In this role, you'll provide comprehensive administrative support to the General Manager and property teams while managing the day-to-day needs of tenants and maintaining seamless building operations. You'll coordinate service requests through our work order management system, ensure compliance with insurance requirements, and maintain the organizational excellence that keeps properties running smoothly. We believe the most effective teams are built when everyone is empowered to thrive, and your role in fostering positive relationships between tenants, owners, and JLL will be essential to creating environments where everyone can do their best work. From managing vendor contracts to coordinating property inspections and maintaining critical documentation, you'll be the organizational backbone that enables our property teams to deliver outstanding results. Estimated total compensation for this position: $23.00 - $25.00 USD per hour The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Expected Schedule: Monday - Friday 8 am - 5 pm What your day-to-day will look like: Provide direct administrative support to the General Manager, Assistant General Manager, Chief Engineer, and property teams, managing correspondence, scheduling, and coordination activities that keep operations flowing efficiently Manage all facets of Prism including work order processing, inspection programs, and the certificate of insurance portal, liaising with the Prism team to resolve issues and providing weekly open work order reports to the GM and AGM for review Ensure 100% compliance with certificate of insurance requirements for all tenants, contractors, vendors, and suppliers, documenting potential liability incidents and implementing enforcement procedures Conduct weekly property inspections as assigned by the GM and AGM, monitoring the overall cleanliness and presentation of reception areas, lobbies, and building-managed conference rooms Oversee accounts payable processes including invoice coding and vendor W-9 collection, while supporting accounts receivable functions such as tenant billing for supplemental services Monitor and manage office supplies inventory, ensuring operational areas and kitchenettes are stocked daily or weekly to maintain seamless building functionality Develop and maintain critical property documentation including tenant handbooks, team handbooks, emergency response manuals, and tenant service price lists, coordinating updates across the portfolio Coordinate the new tenant welcome and orientation program, creating positive first impressions and establishing strong relationships from day one Develop and implement monthly team celebration programs including birthday celebrations, quarterly team breakfasts, and other engagement events that support each other's wellbeing and champion inclusivity and belonging across teams Manage vendor contracts as assigned, obtain proposals for office equipment and services, and initiate cost reduction programs while