Quality Manager

Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The role ensures products meet Caterpillar specifications and promotes quality-focused culture across various departments. As a Quality Manager, the incumbent oversees a team, handling planning, training, performance evaluations, and personnel issues. They collaborate with internal and external stakeholders, including global quality teams and suppliers. Responsibilities include employee development, problem-solving, and implementing solutions to meet key quality goals such as customer satisfaction, process efficiency, and certification standards.

Leads testing new products by selecting configurations, designing test programs, coordinating evaluations and teardowns, identifying issues, and recommending improvements to reduce warranty costs and enhance product quality. Ensures adherence to global quality processes and reports QMS execution to management. Manages priorities, schedules reviews, and oversees shop floor quality controllers. Oversees implementation of tools and processes supporting global quality systems (e.g., APQP, PPAP, MQ11005/MQ12005), ensuring alignment with Caterpillar Production System (CPS) principles. Develops and monitors quality plans to meet Caterpillar standards and QS9000 certification requirements through internal audits and reporting. Generates quality reports and drives continuous improvement by collecting inspection data and publishing defect reports across all production stages. conducts investigations to identify root causes of quality issues and implements corrective action plans. Acts as the primary quality contact for customers, manages feedback loops, coordinates rework, and resolves daily shop floor quality concerns. Degree Requirement: Bachelor’s degree in manufacturing or any related engineering degree. Proficiency in Quality and Statistical Process Control English Advanced What You Have – Skills: Decision-Making and Critical Thinking: Distinguishes assumptions, perspectives, and historical frameworks. Uses lessons from past decisions to improve outcomes. Evaluates options and anticipates their impact. Planning: Demonstrates knowledge of effective planning methodologies. Capable of contributing to short-term operational planning. Supports tactical and strategic planning aligned with the overarching business objectives. Organized and Detail oriented Influencing: Applies effective influencing strategies and techniques. Capable of shaping decisions both within and beyond the immediate organization. Problem Solving: Proficient in identifying, anticipating, and resolving organizational, operational, or process-related issues using appropriate tools and techniques. Applies problem-solving knowledge effectively across varied contexts. Quality Management System (QMS): Follows QMS processes, requirements, and documentation. Supports business cases for new QMS functionality. Analyzes relevant quality metrics. Relationship Management: Clarifies expectations with clients. Help negotiate business terms. Reviews progress, issues, and results. Builds lasting client and vendor relationships. Strategic Thinking: Executes the group’s go-to-market strategy. Identifies strategic alliances and partnerships. Explain strategy and encourage questions. Top Candidates also have: Black belt or problem-solving specialist. QMS, ASQ, CQE, CQA Capability of data analytics or software Additional Information: Location: Cienega de Flores, Nuevo Leon. This