Distribution Center Help Desk

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Position Details - Distribution Center Help Desk

Job ID 631973

Title Distribution Center Help Desk

Type Part-time

Location

Indianapolis, IN 46254

Departments Administrative

Date Published August 3, 2026

End Date 08-10-2026

Job Description Distribution Center Help Desk

5851 Guion Rd, Indianapolis, IN 46254

IN100 Distribution Center

Part-time Shift(s): MON TUE WED THU FRI 8:00am - 1:00pm MON TUE WED THU FRI 2:00pm - 7:00pm Up to 28 hours/week

Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 5851 Guion Rd, Indianapolis, IN 46254. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

The duties and responsibilities of this position include, but are not limited to:

o Operating computer programs, RF scanners, and printers to label product

o Assisting branches with product related questions or issues by phone, email or online support

o Performing quality checks verifying product descriptions and quantities match

o Locating orders in the warehouse

o Learning and understanding various department functions

o Multi-tasking in a faced-paced environment  while learning and interacting with multiple departments in accordance with Fastenal procedures

o Retrieving product for walk in customers at our distribution center

o Maintaining the cleanliness and organization of work area

o Complying with health, safety and sustainability rules and expectations

o Participating in activities and programs that help the company achieve health, safety and sustainability objectives

o Learning and assisting other departments within the distribution center

o Learning, passing, and practicing various environmental health and safety trainings

The following skills and qualifications are required for this position:

o 18 years of age or older

o Prior administrative/customer service experience OR industry experience and product knowledge

o Proficient written and oral communication skills

o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy

o Proficient using Microsoft Office Suite

o Highly motivated, self directed and customer service oriented

o Demonstrate strong math aptitude, attention to detail and sense of urgency

o Exhibit strong problem solving, deductive reasoning and decision making skills

o Learn and perform multiple tasks in a fast paced environment

o Work independently as well as in a team environment

o Willingness to work a flexible schedule/extra time as needed

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs

o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)