Commercial Lines-AVP, Client Services Manager (hybrid NY)

Posting Description Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the world address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

The AVP, Client Service Manager serves as a strategic partner and primary relationship manager to a select group of Sales Advisors/Producers. As a trusted extension of the Advisor team, you will lead the coordination and delivery of client service activities across Commercial Property & Casualty (P&C), ensuring a seamless and exceptional client experience. In this highly visible role, you will drive client satisfaction, support growth and retention initiatives, facilitate collaboration across internal teams, and help ensure the successful execution of service and renewal strategies. Using your expertise in commercial insurance, you will serve as a central point of coordination for key client relationships, proactively seeing opportunities, resolving challenges, and enhancing overall service delivery. Your background in commercial lines account management, client service, and operations will be instrumental as you act as the bridge between Producers and Account Service teams. This role is ideal for an experienced account manager who is ready to transition from managing a dedicated book of business into a more strategically focused position. While you will not be directly responsible for renewals, you will play a critical role in supporting Producers with prospecting efforts, identifying growth opportunities, and providing valuable insights from servicing teams to strengthen client relationships and drive business success. This is a full-time role with the flexibility of a hybrid work schedule from our Plainview, NY office. A remote option will be considered for well-qualified candidates within a reasonable commute to attend in-office or client meetings as required. Being in the office is crucial for fostering interaction and facilitating career development while allowing for spontaneous collaboration, immediate feedback, and stronger team relationships, all of which are critical for partner engagement and your professional success.

Strategic Client Leadership & Relationship Management Serve as the strategic relationship lead and primary coordinator across Advisors’ portfolio, ensuring alignment of client objectives, insurance strategy, and service delivery across all lines of business. Lead client planning discussions by identifying emerging risks, growth initiatives, organizational changes, and opportunities to strengthen program design and risk management strategies. Partner with Advisors to prepare for and participate in executive-level client meetings, renewal strategy sessions, and stewardship presentations. Develop a comprehensive understanding of each client’s business, ownership structure, operational priorities, and risk profile to proactively anticipate needs and recommend solutions. Serve as the trusted relationship manager for day-to-day client interactions while maintaining strong executive relationships with client leadership and key partners. Insurance, and carrier partners Establish clear ownership, service expectations, timelines, and accountability measures for all client deliverables. Drive execution of client strategies by proactively identifying obstacles, facilitating resolution, advancing issues as appropriate, and ensuring commitments are completed on schedule. Lead weekly and monthly account status reviews, providing comprehensive updates on client activity, open opportunities, cross-sell initiatives, renewals, and service issues. Mentor and support internal team members by