DevOps Solution Architect

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Role Overview & Impact

This is a senior, customer-facing technical role within the Customer Success organization. We are looking for a deeply technical leader who can partner with Japanese customers, communicate effectively in Japanese (written and spoken), and guide them toward operational excellence with Portworx.

• Work directly with customer architects and senior administrators to design, deploy, and optimize mission-critical applications—including databases—within Kubernetes and other container orchestration environments using Portworx.

• Provide advanced technical escalation support to our Technical Support Engineering team.

• Lead joint solution development with technology partners to expand the Portworx ecosystem and drive deeper interoperability.

• Serve as a trusted technical advisor to customers and collaborate closely with sales teams to ensure successful adoption, expansion, and long-term satisfaction.

• Build and deliver compelling demos, reference architectures, and best practices that highlight the value of Portworx in cloud-native and hybrid environments.

• Create high-quality technical content in Japanese, including deployment guides, implementation documents, operational runbooks, and customer-facing solution material.

• Support daily customer deployment, integration, and optimization activities throughout the lifecycle of Portworx adoption.

• Provide expert-level technical guidance during all phases of customer engagement, especially with strategic and enterprise accounts in Japan.

Required Skills & Experience

• Native-level Japanese language proficiency, including strong technical writing ability, and professional-level English communication skills.

• Deep knowledge of compute infrastructure, storage systems, and container orchestration technologies across both on-premises and cloud environments.

• Hands-on experience with major cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure, including their storage and compute services.

• Strong proficiency in at least one of the following:

• Kubernetes (Helm, Operators, CRDs)

• OpenShift and the Red Hat ecosystem

• Rancher and multi-cluster management

• KubeVirt and virtualized workloads on Kubernetes

• Distributed storage, cloud storage, block/file storage architectures

• Practical experience with DevOps and automation tools such as Terraform, Ansible, Jenkins, and GitLab CI/CD.

• Familiarity with observability and monitoring platforms like Prometheus, Grafana, Datadog, or Splunk.

• Senior-level experience in a customer-facing role with the ability to distill complex technical concepts into clear, actionable guidance.

• Strong interpersonal and communication skills to work effectively with customers and internal engineering teams, particularly when handling escalations or driving product improvements.

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