Corporate Security Manager - San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Manager, Country Security Operations Center (CSOC) provides operational leadership and managerial oversight for integrated security operations at the country level, encompassing physical security monitoring, intelligence operations support, and travel security operations. Operating from a single CSOC environment, this position serves as the senior on-site leader responsible for ensuring uninterrupted 24/7/365 coverage and consistent execution of global enterprise security standards across all functional streams. Reporting directly to the Associate Director of Corporate Security Operations, the Senior Manager exercises full operational and administrative supervision over the SOC Supervisor, and, through that structure, all SOC Operators based within the CSOC. For the Intelligence Operations Analyst and Travel Operations Analyst functions assigned to the same CSOC, the Senior Manager provides administrative oversight only, including scheduling, attendance, performance, training, professional development, and day-to-day workforce management, while preserving the technical, analytical, and functional reporting lines maintained through ESIOC, Intelligence Operations Center (IOC) leadership via an established matrixed structure. The position drives operational excellence, talent development, performance management, and continuous improvement across all CSOC functions. As the first operational node of the enterprise ESIOC architecture, CSOC-PR serves as the operating model for future centers. The Senior Manager is accountable not only for running the center, but for documenting and standardizing how it runs so that it can be replicated consistently.

Operational Leadership Lead day-to-day operations of the CSOC, ensuring continuous, integrated coverage across physical security monitoring, intelligence operations, and travel security functions operating from a single operations environment Provide direct supervision and management of the SOC Supervisor; through this structure, ensure consistent oversight of all SOC Operators across rotational shifts and uninterrupted 24/7/365 monitoring coverage Provide administrative oversight of the Intelligence Operations Analyst and Travel Operations Analyst functions assigned to the CSOC, including scheduling, attendance, performance management, professional development, training compliance, and operational discipline, while preserving the technical, analytical, and functional reporting relationships maintained with ESIOC, Intelligence Operations Center (IOC) leadership Maintain real-time situational awareness across all CSOC functions during active incidents, crises, and elevated threat periods, regardless of which functional stream is engaged Serve as the senior on-site escalation authority for incidents that exceed defined thresholds or require managerial coordination across functions Quality, Performance, and Governance Establish, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics across SOC, intelligence, and travel functions Review and validate incident documentation, after-action reports, and operational logs for accuracy, completeness, and compliance with enterprise governance standards Conduct performance evaluations, coaching, recognition, and corrective action for direct reports; provide administrative