Business Unit Manager - SVP

The International Operations Business Execution (BE) ASIA SOUTH Cluster Lead is a critical strategic partner responsible for driving key Business Execution deliverables, enabling the Operations organization to achieve its day-to-day goals and long-term priorities. The core focus areas include Governance, Controls, and Client & Franchise. The role is responsible for supporting ASIA SOUTH cluster operations and Operations Heads in driving and executing cross-Operations strategy and goals. The BE Lead will partner with country and cluster management teams to ensure appropriate governance, in alignment with global Citi standards and practices.

Strategic & Operational Planning Act as a strategic partner to the Cluster Operations Head and CSS Business Execution Head, driving strategic planning to align operational capabilities with business goals. Oversee a portfolio of key projects, special initiatives, and enterprise programs to ensure successful and strategic execution. Lead efforts to streamline key processes across the cluster, establishing clear governance by defining process ownership and resolving cross-functional ownership disputes to ensure operational integrity. Governance, Reporting & Compliance Drive and champion a robust governance culture, managing senior forum meetings, agendas, and tracking escalations. Support regulatory engagements, audits, and coordinate submissions and information requests as required. Oversee the operational risk environment, support key risk attestations, and escalate control issues with transparency. Communication & Stakeholder Engagement Drive leadership's communication strategy, content, and multi-level distribution across all channels. Provide comprehensive senior leadership support, including calendar management, meeting agendas, presentation materials, and coordination for senior visits. Facilitate extensive stakeholder collaboration across country, cluster, and global teams -to ensure strategic alignment. Organisational Support Maintain organizational clarity through org charts and responsibility maps, and coordinate key leadership travel and events. Support Ops leads as required for high-level talent management, succession planning, and recruitment for key roles. Drive and champion culture through inclusion, risk initiatives, and VOE action plans.

Required Experience 10+ years of experience in Banking, Operations, Business Management. 5+ years of experience in a role requiring extensive cross-functional and global stakeholder management. Proven track record of delivering complex, strategic initiatives in a large, matrixed organization. Demonstrated expertise in governance, operational risk management, and control practices. Strong commercial awareness and experience facilitating strategic business reviews.

Bachelor’s degree required; Master’s degree is a plus. Technical & Leadership Skills Superior analytical, strategic planning, and problem-solving skills. Strong negotiation, executive influence, and articulate communication skills. Demonstrated ability to manage ambiguity, resolve complex issues, and drive solutions in a fast-paced environment. Excellent organizational skills with the ability to manage multiple conflicting priorities simultaneously. High proficiency in Microsoft PowerPoint and Excel. Key Competencies Strategic Leadership & Execution Governance, Risk Management & Controls Relationship Management & Stakeholder Engagement Operational Excellence Mindset Change Leadership Cross-functional Collaboration Additional Notes This job description outlines the primary duties and responsibilities for the role but is not exhaustive. Additional responsibilities may be assigned based on business needs. ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------ Job Family: Business Execution & Administration