Specialist Customer Order Fulfilment (Fully remote)

At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win.”— we create a culture where every voice matters, and every idea drives progress.   Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of.  Create a new future. Apply Today.  Primary purpose of the position: As a Customer Service Representative specializing in manufacturing, you will be the primary liaison between our customers and our internal production, sales, and logistics teams. Your main goal will be to ensure high customer satisfaction by managing inquiries related to products, orders, lead times, and shipments. This dynamic role requires an organized individual with a sense of urgency and strong problem-solving skills to navigate the complexities of production schedules and delivery timelines   Essential Responsible Areas:

Serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner. Process customer orders, changes, and returns efficiently and accurately Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes Coordinate with the graphics, master data, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers Resolve customer complaints and issues regarding orders, billing, or damaged goods, working with internal teams (e.g., Quality Control, Accounting) to find appropriate solutions Maintain accurate business data within the ERP system to support order processes Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement Foster and maintain effective working relationships within the department, division, group, and organization, promoting a positive and productive work environment

Customer service experience, preferably within a manufacturing or industrial environment Ability to work both independently and collaboratively as part of a team A positive attitude, empathy, and patience when dealing with customer concerns

Job or University related experience Ability to handle sensitive and propriety information in a confidential matter Regular and predictable attendance Ability to work overtime as directed by management

ERP Experience, JDE a + Ability to work independently within all Microsoft office product suite Customer orientation and ability to adapt and respond to different types of characters

Languages

Essential: English Desirable: Spanish, French Canadian Compensation & Benefits:

Expected Hiring Salary Range:  $####, - $####   (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)   This role will be eligible to participate in the annual incentive compensation plan.  Please visit our "Total Rewards" page to learn more about Ball’s comprehensive benefits structure.   Onsite Work Environment: This position requires regular in-person engagement by working on-site. Travel and local commute between Ball locations and other possible non-Ball locations may be required.     Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for { DIRECTOR & ABOVE:  four (4) or more days }  { BELOW DIRECTOR three (3) or more work days}  per work week (with core collaboration days of Tuesday, Wednesday, and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.]

When