IT Support Manager , IT Services

Lead a dynamic team of IT Support Engineers while managing critical IT infrastructure, end-user computing, and audio-visual services across India. You'll drive operational excellence through continuous improvement initiatives, mentor team members, and collaborate with internal and external partners to deliver reliable technology solutions that keep our organization running smoothly. Key job responsibilities - Lead and develop your team by managing IT Support Engineers, fostering their professional growth through training and mentorship, and participating in hiring decisions to build a capable and collaborative group - Ensure service reliability by establishing and monitoring service level agreements, managing escalations, and coordinating with team members to maintain consistent uptime across systems and services - Solve complex technical challenges by troubleshooting difficult IT problems alongside your team, providing technical guidance, and collaborating with internal departments and external vendors to resolve issues - Drive operational efficiency by identifying opportunities to automate manual processes, creating tools and improvements that enhance team productivity, and leading continuous improvement initiatives - Maintain quality standards by auditing the quality of work performed by your team, providing constructive feedback, and ensuring that IT asset management practices and customer support standards are consistently met A day in the life As an IT Support Manager, you'll guide a team of IT Support Engineers in delivering dependable technology services across our organization. Your day involves managing service level agreements to ensure consistent uptime, working through complex technical challenges alongside your team, and coordinating with internal departments and external vendors on infrastructure projects. You'll spend time identifying opportunities to streamline operations through automation and process improvements, reviewing the quality of work your team delivers, and providing supportive feedback to help them grow. You'll also participate in building your team through hiring, training, and professional development initiatives, ensuring we have the talent needed to support our technology needs.

We're a collaborative group focused on delivering reliable IT services that enable our organization to operate effectively. Our team manages end-user computing, audio-visual systems, and IT infrastructure across multiple locations, serving colleagues throughout the organization. We're committed to continuous improvement and creating an environment where team members can develop their skills and advance their careers. As a manager on our team, you'll help shape how we approach problem-solving, support our colleagues, and build sustainable solutions that scale with our organization's needs. We value open communication, shared learning, and a commitment to service excellence.