Financial Systems Specialist

We are looking for a Financial Systems Specialist to join our Global Financial Systems team in Chicago. This role is ideal for someone who enjoys owning platform reliability, supporting finance stakeholders, and leveraging AI to improve how financial systems are used across a global business.

As the owner of our Coupa and Rossum platforms, you will keep these systems stable, scalable, and well-configured, while also supporting the wider finance systems landscape, including platforms such as NetSuite and Concur.

The role is focused on 70% platform ownership and 30% platform support, but it will evolve over time as we automate support workflows and shift more focus toward enhancements and strategic system improvements.

You will be the face of the Financial Systems team for many Procurement Operations, Finance, and business stakeholders, helping translate system-related issues into clear actions, keeping users informed, and ensuring our platforms remain stable, scalable, and well-supported.

As a Financial Systems Specialist, your key responsibilities include:

• Own the Coupa and Rossum platforms end-to-end, keeping them stable, scalable, and well-configured as core systems the global finance function relies on, while supporting adjacent platforms such as NetSuite and Concur

• Provide L1/L2 support across the finance systems landscape, covering ticket triage, incident management, SLA tracking, and root cause analysis

• Take on open-ended platform problems, provide clarity, and implement appropriate solutions, simplifying and improving processes within your domain to lift team efficiency

• Act as a trusted point of contact for finance stakeholders, translating system issues into clear actions and managing expectations through timely, accurate communication

• Identify repetitive support activities and automate them using documentation, process improvements, and AI-assisted tooling

• Develop and maintain runbooks, knowledge base articles, and handover materials that reduce recurring issues and capture how Coupa and Rossum are configured

• Own and prioritize your support queue, following up promptly on tickets, escalations, and stakeholder requests, operating independently on most decisions and seeking guidance on more complex judgments