Service Manager/Customer Success Manager - Telco Customers

Service Manager/Customer Success Manager for Vodafone Türkiye This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Networking - Service Manager / Customer Success Manager (f/m/d) Türkiye The secure, AI-native network is not just a vision—it is our mission. Juniper Networks is now part of HPE—creating the industry's first secure, AI-native network, purpose-built with AI and for AI to deliver the best experiences across enterprises, service providers, and cloud operators. HPE Networking is bringing together unparalleled products and talent, bolstered by a long heritage in both networking and AI. As a Service Delivery/Customer Success Manager you will be the single point of contact for all service-related matters, managing overall health of a large Telco Service Provider, acting as a key member of the account while acting as a trusted advisor to the customer and advocate inside of HPE Networking. You will be responsible for developing and maintaining a strong trusted relationship with your assigned customers and delivering a positive overall service experience from the Company. Working closely with delivery & sales colleagues such as our Technical Assistance Centre, contracts, logistics, sales and engineering teams, you will lead to solve customer issues and proactively identify and mitigate risks. You will guide your customers to succeed in achieving their business objectives and outcomes by maximizing the value of the company’s offerings and portfolio. This position reports in HPE Networking as part of the Client Management for Service Providers & Cloud, while collaborating with various internal organizations to deliver a stellar customer experience.

Working with a team of professionals to own customer engagement and experience with a focus on success, you will work on: Serve as lead in coordination & communication between the customer, sales, services & engineering teams. Build and maintain positive & respectful relationships Manage the customer experience with recurring meetings to supervise related activities and outcomes Construct clear plans of action and drive clear demarcation of ownership and accountability Reliably and clearly communicate at all levels, from field engineers through to back-office technical staff and C level executives Engage and manage the post-sales relationship with the customers Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives Work on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Responsible for incident ownership, managing all high and critical incidents Incident and escalation management, provide remote operational support and remediation Logistics support on RMAs Manage Installed Base and Entitlement Coordinate End-to-End with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments Prepare and conduct monthly and quarterly business reviews