Fraud & Claims Operations Associate - Right to Documentation Team

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: Wells Fargo is seeking a Fraud & Claims Operations Associate for the Right to Documentation Team within Fraud & Claims Management. In this role, team members review and process claim-related documentation, ensure required customer documentation is received and validated, manage claim queues, and support the resolution of fraud claims. The team handles a variety of fraud claim types, including debit card, ATM, and online fraud claims, while adhering to established policies, procedures, and quality standards throughout the claims review process. In this role, you will: Process and fulfill documentation requests in compliance with Regulation E requirements Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high-risk tasks and deliverables Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team Required Qualifications: 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications : Knowledge of Regulation E requirements and their application to fraud and claims processing. Experience managing ADCC (ATM/Debit Card Claims), including both fraud and non-fraud claims. Understanding of OFC (Online Fraud Claims) and ONFC (Online Non-Fraud Claims) processes. Familiarity with ATM, ACH, and BACNF (Branch and Check Non-Fraud) claim processing. Knowledge of Visa operating rules and chargeback procedures. Experience reviewing, validating, and processing customer-submitted documentation for fraud and dispute claims. Knowledge of Right to Documentation requirements under Regulation E. Experience working documentation queues and meeting service level agreements (SLAs). Experience identifying discrepancies, missing documentation, and potential process exceptions. Strong analytical, problem-solving, and decision-making skills. Excellent organizational skills with the ability to manage multiple priorities effectively. Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail. Proficiency in Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint. Schedule: Monday-Friday  7:30 AM - 4:30 PM Monday- Friday  8:00 AM – 4:30PM Job Expectations: Ability to work additional hours as needed to support business needs. Must be able to work on-site at the posted location. Hybrid schedule: alternating one