Service Support Team Leader

What you’ll do: 
 Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us :  https://www.youtube.com/watch?v=JzZfovyFZcY   As a Service Support Team Leader , you will play a critical role in driving effective communication with business partners, coordinating team activities, and ensuring the delivery of high-quality service support across the organization. You will lead and develop a team of Service Support professionals, oversee operational performance, and act as a key liaison between local service leadership and supported Country Service Units across EMEA. This role offers an exciting opportunity to combine people leadership, operational excellence, and continuous improvement initiatives in a dynamic international environment. Success in this position requires a proactive approach to problem-solving, a strong customer-focused mindset, and the ability to build effective partnerships across multiple functions. You will contribute to maintaining and enhancing service performance, customer satisfaction, and business growth while fostering a collaborative and high-performing team culture.

Lead and develop the Service Support team through regular one-on-one meetings, performance reviews, career planning, coaching, training, and identifying development opportunities. Generate, monitor, and analyze KPIs related to Service Support operations. Utilize performance metrics to identify improvement opportunities and optimize resource allocation. Oversee team performance and ensure alignment with business objectives and service standards. Drive process improvements to support the sustainable growth of the service business. Actively participate in transition and change management activities. Serve as the first escalation point for team members and support the resolution of operational challenges. Organize and facilitate regular meetings with EMEA Service Managers to align on forecasts, priorities, and performance. Identify, investigate, and escalate issues or data inaccuracies within areas of responsibility. Implement Continuous Improvement initiatives to enhance productivity and eliminate inefficiencies. Support the implementation of new tools and technologies while promoting a digital mindset within the team. Drive standardization of processes and activities across supported Country Service Units. 
 Qualifications • Bachelor's degree (BS/BA) from an accredited institution or equivalent professional qualification. • Minimum 3 years of hands-on experience in Field Service Coordination, Service Sales, Customer Support, or Service Operations is mandatory. • Experience in a multinational environment is required. 
 Skills: Technical & Functional Skills Strong English communication skills; additional European language(s) are an advantage. Demonstrated experience in service sales and/or field service support environments. Familiarity with electrical products and related services. Proficiency in Salesforce (CRM and/or Field Serivice module) and ERP systems.  Knowledge of service business dynamics, including market, industry, and channel environments. Professional Skills Strong problem-solving, conflict resolution, and prioritization abilities. Excellent customer service skills with a customer-centric approach. Proven ability to take ownership and ensure customer satisfaction. Outstanding organizational and computer skills with the ability to manage high volumes of diverse requests. Strong business acumen and ability to navigate complex corporate and channel structures. Leadership Competencies Strong leadership and team management capabilities. Previous people management experience is considered an advantage. Results-oriented with a collaborative working style. Excellent written and verbal communication skills. Ability to build and maintain strong