Analyst,Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Business Unit: Signify Health Location / Logistics: This role is open to remote candidates but preference is for candidates in Dallas, TX area that can work Hybrid every other Tuesday in office. (In office schedule is subject to change based on business needs.) Our Dallas offices are located at: 4055 Valley View Ln #700, Dallas, TX 75244 Role Summary The Signify Capacity Management team is seeking an Operations Analyst to own the capacity and operational performance for specific assigned markets. In this role, you will execute strategies to maximize fill rates and optimize provider logistics to ensure client goals and SLAs are met within your territory. You will have the opportunity to interact with cross-functional teams to drive efficiency and reduce unmet demand Key Responsibilities Defines and optimizes market-specific dialing strategies to ensure client goals are met. Monitors market health and executes strategies to maximize fill rates (In-Home and Virtual) for assigned territories. Identifies and addresses "Low Fill" clinicians to ensure utilization meets network thresholds. Analyzes Week-over-Week (WoW) trends to identify performance gaps and provides daily updates on market status. Manages Salesforce (SF) cases for assigned markets, ensuring they are addressed within the 24-hour SLA. Executes strategies to minimize Unmet Demand %, prioritizing high-value clients and clearing near-term capacity daily. Updates drive time settings and route planning to minimize clinician drive times. Investigates root causes of cancellations and adjusts planning to improve retention Basic Qualifications Bachelor’s degree in Business, Analytics, Logistics, or related field. An equivalent combination of training and experience may be considered instead of a college degree. 1 or more years of relevant professional experience in operations, logistics, or data analysis. Experience using Google Suite to include sheets, slides, and calendar management. Experience using Excel spreadsheets and/or PowerBI to analyze data trends. Executing high-volume transactional processes that support our roadmap of strategic initiatives that are evolving the business.

Experience using SQL for data querying and analysis. Prior healthcare experience desired. Detail-oriented with the ability to manage multiple market priorities simultaneously. Self-starter who can identify operational issues and propose solutions proactively. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and