Senior Manager, CFAO Change Management & Communications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary Would you like to join CVS Health, a Fortune 6 company, on our multifaceted Pharmacy Benefits Management (PBM) Strategic Initiatives team? This high impact, high visibility leadership role is critical to supporting our 250-person cross-functional department as CVS Health continues expanding in the healthcare and PBM industry. As the Senior Manager in the Client Financial Analysis Organization (CFAO), you will be responsible for creating and leading a department-wide portfolio & roadmap of change management & communications initiatives. Y ou will lead a high performing team capable of prioritizing & supporting organizational initiatives with agility & efficiency. Above all, you will drive a consumer-focused culture, regularly surveying and understanding our audience’s needs and ensuring we deliver accordingly. Some of your key responsibilities will include: Creating and providing oversight to a multi-faceted portfolio, including but not limited to: training for CFAO new hires, specialized product training, continuous learning module creation, holistic CFAO communication strategy, and more. Strategic short-term and long-term planning and formulating recommendations with proactive notification of risks or timeline negotiation.  Building and cultivating strong relationships with key partners and leaders, with a focus on our internal end users. Proactively collaborating with business partners, subject matter experts, and team members to develop virtual instructor-led training, on demand e-learning, and effective communication mechanisms. Managing and delegating multiple projects, including communication with leadership and partners across multiple business areas. Creating & cascading clear, salient, and timely leadership-facing materials, influenced by a strong ability to anticipate diverse audience needs. Leading curriculum design with engaging & creative content for adult learners. Oversight to a welcoming and engaging onboarding curriculum for new colleagues. Drafting and circulating inclusive department-wide communications, such as newsletters and change management cascade, keeping the full audience top of mind. Coordinating department-wide learning sessions / webinars. Identifying and sourcing regular feedback to measure colleague / end user satisfaction. Defining success and delivering appropriate reporting accompanied by recommendations to close gaps to target. Collaborating with partners to (re)organize and maintain the existing library of training resources and pricing strategy job aids to ensure they’re effective, relevant, and intuitive to locate to drive underwriter / end user efficiency. Regularly identifying and recommending opportunities for continuous improvement, including platform changes, to support the department. Leading and developing direct reports to build a high performing team while providing regular coaching & feedback, delivering performance reviews, and succession planning. Performing other duties as assigned or determined by business needs. You will be successful if: You lead by example, enjoy coaching and developing your team, and can flex strategically between “leading” and “doing.” You’re always looking for new tools or tactics to maximize engagement and impact. You are a creative innovator, dynamic problem solver, and enjoy thought partnering. You’re able to break down complex topics into meaningful, understandable learning experiences. You handle ambiguity gracefully, organize chaos for others, and are comfortable