CIAM (Customer Identity and Access Manager), Standard and Controls

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Job Summary   You will support the development, maintenance, and ongoing effectiveness of   CIAM Standards and control requirements   that govern how customer identity and authentication controls are designed and implemented across the Bank.   Your work ensures CIAM standards are   clear, risk ‑ based, implementable, and defensible   — enabling consistent adoption by Product and Technology teams while meeting regulatory and audit expectations.     Department Overview   (Workday: Organization / Department Description)   Purpose   CIAM Standards and Control Design establishes and maintains the control requirements that define how customer identity, authentication, and access protections are implemented across platforms, channels, and lines of business. This function ensures standards remain aligned to risk, regulation, and evolving threat landscapes while remaining practical for delivery teams.   People   You will work closely with CIAM Product and Platform teams, Architecture, Engineering, Governance & Control partners (1B), Threat Intelligence, Fraud, BISOs, and Audit/Risk stakeholders to ensure standards are understood, adopted, and sustained.   Presence   Our standards underpin customer authentication and identity controls across digital channels, third ‑ party integrations, and multiple regulatory environments.     Key Accountabilities / Responsibilities   Maintain and evolve CIAM Standards, control requirements, and supporting guidance in alignment with risk appetite, regulatory expectations, and industry best practices.   Translate regulatory, audit, and risk themes into clear, actionable CIAM control requirements.   Partner with CIAM Product, Engineering, and Architecture teams to ensure standards are implementable and aligned with platform capabilities.   Support interpretation of CIAM standards for application teams, including clarification of requirements, intent, and acceptable implementation patterns.   Assess proposed exceptions, design deviations, or time ‑ bound risk acceptances related to CIAM standards and provide risk ‑ based recommendations.   Monitor emerging threats and regulatory feedback to inform standards updates and control uplift priorities.   Support governance forums by preparing materials that articulate control intent, rationale, and risk trade ‑ offs.   Contribute to periodic reviews and off ‑ cycle updates of CIAM standards to address material risk or regulatory change.   Maintain traceability between CIAM standards, enterprise policies, and external regulatory expectations.

5+ years of experience in risk management, control design, governance, or technology standards in a regulated environment   Experience developing, interpreting, or maintaining technology or security standards   Strong understanding of risk ‑ based control design and governance concepts   Ability to translate technical and regulatory concepts into clear written requirements   Strong stakeholder management and communication skills, including engagement with senior partners