Senior Specialist, Credit and Field Operations

The Senior Specialist will serve as the subject matter expert responsible for coordinating work planning, establishing and implementing a comprehensive training program for Customer Service Reps and new hires, and developing and executing a comprehensive routine to monitor, prioritize, and oversee pending work. This role will provide expertise in meter operations and work practices, while maintaining direct lines of communication with all company organizations to ensure projects are completed safely and efficiently. Additionally, the position will assess and address training gaps, effectively communicate procedural changes, assist managers with coaching and mentoring supervisors, and train new supervisors on core responsibilities.