Associate Director – Claims

Associate Director - Claims Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like System processing of Claims (new loss, update status, payment) as per agreed KPI in Workday and Claims Manual Specialization in at least 2 classes of business and develop secondary technical skills in other classes of business Analyse and review coverage issues and flag important reinsurance conditions to client Perform claims advocacy role on all lines of business pertaining to contentious, complex and high-profile losses Record and share claim success stories with brokers and RFP team Regular engagement with client, broking department, independent expert (i.e. loss adjuster, legal counsel etc), reinsurer, Aon network office and head of CSD to build strong and sustainable working relationship Familiarization with utilizing of Aon tools e.g. Claims BI and ReView for Colleagues Coordinate and contribute to the sustainability of Aon Claims Copilot initiatives Coordinate with credit control team, to ensure large paid claims are collected promptly as per agreed KPI Provide claims statistics to various business units as required Initiate and oversee project relating to claims efficiency and best practices Conduct regular meetings with HOD and team member for knowledge sharing Undertake any other works as assigned by HOB Business travel as required Skills and experience that will lead to success Proven experience in Case Management, Claims Processing, Claims Resolution & Technical Accounting within the insurance broking industry. Demonstrated expertise in Client Relationship Management and Customer Relationship Management. Strong analytical skills. Excellent communication skills, both written and verbal, with proficiency in Report Writing and Meeting Facilitation. Ability to conduct effective Claims Training and Researching. Track record of successfully implementing Performance Improvements and Process Improvements. Proficiency in Document Management systems and practices. #LI-HT1 2581439