Administration Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As Administration Manager, you'll be the operational backbone of our Centre Management team in Tweed Heads , ensuring seamless financial and administrative operations across accounts receivable, accounts payable, and office management functions. This role places debt collection and financial reporting at the forefront, requiring you to maintain meticulous accuracy while managing the AR/AP lifecycle from invoice generation through to payment reconciliation. You'll work collaboratively with the Centre Manager and broader property team to deliver exceptional service standards to both our client and retail tenants. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers genuine scope to shape processes and drive operational excellence in a dynamic retail property environment. Your expertise will directly support budget management, compliance tracking, and stakeholder communications, making you an essential contributor to the success of the centre. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you liaise with internal teams, tenants, contractors, and external authorities to maintain the smooth running of all administrative functions. An overview of the role: Manage the full accounts receivable cycle including invoicing, debt recovery activities, and all associated reporting, ensuring debt remains within KPI parameters through proactive collection strategies Oversee accounts payable processing and statement reconciliation, maintaining accurate cost code allocation against budgets and ensuring zero outstanding balances through diligent statement management Coordinate monthly reporting across multiple systems including Acumen, verifying data accuracy and liaising with functional managers to compile comprehensive updates for client review Maintain critical registers including PLI, bank guarantees, and contact databases, ensuring all records remain current and accessible at all times Supervise lease administration processes to ensure timely and accurate data entry for new leases and lease modifications across relevant systems Manage extended trade applications, percentage rent calculations, and related invoicing by collating and updating spreadsheets with precise data collection and follow-up Process tenant recharges, maintain detailed backup documentation, and actively manage collections to minimize outstanding debt Handle correspondence with retailers, record and respond to complaints via website and social media channels following JLL protocols, and draft responses for manager approval Coordinate community room bookings, maintain lost property registers, process banking transactions, minute weekly team