Senior Manager, Product & Business Operations

Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother? Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Overview The Senior Manager, Product & Business Operations, leads a team responsible for driving the strategic integration of product and operational planning to enable business growth and operational excellence. This role partners closely with executive and senior leadership across Sales, Go-to-Market (GTM), Finance, and Supply Chain to ensure seamless alignment between product strategies, demand forecasts, and financial outcomes. The Senior Manager serves as a key operational leader, accountable for business results, resource management, and the development of a high-performing team of professionals.

Sales & Operations Planning Leadership Lead the end-to-end Sales & Operations Planning (S&OP) process, ensuring alignment between product category strategies, market demand, and operational execution Oversee the development of product category forecasts in partnership with Demand Planning, providing strategic guidance and validation based on business trends and insights Partner with GTM leaders to shape and influence promotional, distribution, and channel strategies, translating them into actionable operational and demand plans Direct the analysis of consumables and parts, dealer inventory, and sell-through performance to identify risks and opportunities impacting revenue and profitability Provide strategic recommendations to address slow-moving or obsolete inventory, collaborating with GTM teams and Finance to optimize working capital and business outcomes Financial Forecasting & Strategic Budget Management Own the operational and product financial forecasting process, ensuring alignment between business operations and GTM planning Drive continuous improvement in forecast accuracy and financial predictability through enhanced analytics, systems, and processes Oversee sales and profit performance reporting, providing actionable insights and strategic recommendations to senior management Partner with GTM teams to set and manage annual, quarterly, and monthly sales and operational budgets, including markdown and promotional investments Evaluate and communicate the financial implications of operational decisions to optimize resource allocation and performance Product & Inventory Operations Provide strategic oversight of product lifecycle management, ensuring effective planning for product launches, transitions, and end-of-life Partner with Supply Planning and GTM teams to ensure optimal inventory health, balancing service levels, cost efficiency, and working capital