Senior Supervisor, Mortgage Processing - RJ Bank

Summary Under general supervision, uses knowledge and skills obtained through experience and training to supervise a single function or less complex specialty work group, typically involving service, operations or administrative associates. May lead defined work or projects of moderate scope and complexity. Guidance is provided to perform varied work that is somewhat difficult in character requiring some evaluation, originality and ingenuity to make moderately complex decisions. Resolves or recommends solutions to problems. May have extensive contact with internal and external customers to identify, research, and resolve problems.

Essential Duties and Responsibilities: Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff. Plans, assigns, monitors, reviews, evaluates and leads the work of associates operating in lower risk areas of the firm. Coaches and mentors direct reports, identifies training needs and recommends development programs. Assists in preparing and presenting operational budgets for a s ingle functional area. Assists in gathering review and audit items. Assists in responding to Internal Audit. Interprets and applies organizational policies and procedures. Lead in the development of branch and deposit operations processes and procedures. Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow. Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as needed. Ensures effective coordination occurs within assigned work group and with other work groups. Performs other duties and responsibilities as assigned. Knowledge of: Comprehensive command of principles, practices, and regulations of assigned functional area. Investment concepts, practices and procedures used in the securities industry. Principles of banking and finance and securities industry operations. Financial markets and products. Skill in: Preparing operational budgets. Interpreting and applying policies and procedures. Interpreting and applying banking regulations Establishing operational objectives. Implementing processes and procedures for efficient and timely work flow. Preparing management reports. Promoting effective coordination between work groups. Operating standard office equipment and using required software applications. Ability to: Plan, assign, monitor, review, evaluate and supervise the work of others. Coach and mentor others. Identify training needs and develop subordinates. Balance conflicting resource and priority demands. Maintain currency in assigned area of responsibility. Partner with other functional areas to accomplish objectives. Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed. Incorporate needs, wants and goals from different business unit perspectives into operational processes. Read, interpret, analyze and apply information from job-related publications. Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes. Interpret and apply policies. Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. Communicate effectively, both orally and in writing. Work independently as well as collaboratively within a team environment. Lead others in providing a high level of customer service Establish and maintain effective working relationships at all levels of the organization.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance Work Experience General Experience - 3 to 6 years, Manager Experience - 3 to 6 years Certifications Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total